1. About These Terms
These Terms & Conditions (“Terms”) govern your access to and use of the East Star Commerce website and, where applicable, the services described on it.
“East Star,” “we,” “our,” and “us” refer to East Star Commerce. “You” and “Client” refer to the individual or organisation using our website or engaging our services.
By using our website, you agree to these Terms. Services provided under a separate proposal, statement of work, or service agreement may be subject to additional terms.
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2. Our Services
East Star provides systems-led services intended to help Amazon sellers, brands, manufacturers, and other commerce businesses make informed operational and commercial decisions.
Depending on the agreed engagement, services may include:
- Demand forecasting and inventory planning.
- Advertising intelligence and performance analysis.
- Product listing and conversion optimisation.
- Pricing, cost, and profitability analysis.
- Data integrations, dashboards, workflows, and automation.
- Operational reporting and ongoing management.
The scope, deliverables, fees, timelines, access requirements, and responsibilities for a particular engagement will be set out in the applicable proposal or service agreement.
Website descriptions are general information and do not constitute a guarantee that every service is available to every client.
3. Systems Audits and Engagements
A systems audit may involve reviewing authorised account data, assessing operational processes, preparing a profitability model, and providing a roadmap of recommended improvements.
The website describes a 14-day audit. The applicable proposal will confirm the start date, required information, delivery timeline, and specific deliverables.
Further design, implementation, automation, or ongoing management work will be subject to the agreed scope and commercial terms.
4. Client Responsibilities
You agree to:
- Provide accurate, complete, and timely information reasonably required for the services.
- Ensure you have the necessary rights and permissions to share data and authorise system access.
- Provide the agreed account permissions, subject to the access requirements of the relevant engagement.
- Review recommendations and provide decisions or approvals when required.
- Maintain appropriate backups and records of your business information.
- Ensure your use of our services complies with applicable law and relevant third-party terms.
Delays, incomplete information, or restricted access may affect delivery timelines and results.
5. Access to Third-Party Platforms
Our services may involve Amazon Seller Central and other third-party platforms, software, or integrations.
During a systems audit, East Star's stated process uses read-only account access. Any additional permissions required for implementation or ongoing management must be agreed separately.
You remain responsible for your third-party accounts and for complying with the terms and policies of those platforms.
East Star does not control third-party availability, policy changes, fees, suspensions, algorithm changes, or service interruptions.
6. Fees and Payment
Fees, payment schedules, applicable taxes, and any additional charges will be specified in the relevant proposal, order, invoice, or service agreement.
You agree to pay amounts due under those agreed terms.
Any deposits, refunds, cancellation charges, late-payment consequences, or expense-reimbursement arrangements will be governed by the applicable service agreement.
7. Performance and No Guarantee
East Star uses data, analysis, documented processes, and automation to support business decision-making.
Actual results depend on factors that may include demand, competition, pricing, advertising costs, supplier performance, inventory availability, platform policies, and client decisions.
Unless expressly agreed in a signed written agreement, East Star does not guarantee specific revenue, profit margins, advertising performance, conversion rates, inventory accuracy, or other commercial outcomes.
Historical results and case studies are illustrative and are not assurances of future performance.
8. Intellectual Property
Each party retains ownership of intellectual property it owned or developed independently before an engagement.
East Star retains ownership of its pre-existing methodologies, templates, frameworks, software, tools, and general know-how, subject to any rights expressly granted in a written agreement.
The ownership and permitted use of engagement-specific deliverables, including reports, dashboards, documentation, and custom materials, will be specified in the applicable service agreement.
You may not copy, distribute, resell, or commercially exploit East Star's proprietary materials except as permitted by law or an applicable written agreement.
9. Confidentiality and Data Protection
Each party must protect confidential information received from the other and use it only for the relevant business purpose, subject to applicable law and any separate confidentiality agreement.
East Star's handling of personal information is described in its Privacy Policy.
Where East Star processes personal data on a client's behalf, the parties will enter into a Data Processing Agreement where required. The applicable agreement will govern the processing of personal data.
10. Acceptable Use
You must not use our website or services to:
- Violate applicable law or another party's rights.
- Obtain unauthorised access to systems, accounts, or information.
- Introduce malicious code or interfere with website security.
- Misuse, copy, or attempt to reverse-engineer proprietary systems except where legally permitted.
- Submit information you are not authorised to share.
We may restrict or suspend access where reasonably necessary to protect our systems, users, or legal interests.
11. Third-Party Services
Our website may refer to or integrate with third-party services. Those services are governed by their own terms.
Unless expressly agreed otherwise in writing, East Star does not warrant the availability, performance, or suitability of independent third-party services.
12. Limitation of Liability
To the extent permitted by applicable law, neither party will be liable to the other for indirect or consequential losses, including loss of anticipated profits, revenue, or business opportunities.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including any liability that cannot lawfully be excluded.
Any financial liability cap, exclusions, indemnities, and other risk-allocation provisions must be specified in the applicable signed service agreement and reviewed for enforceability under the governing law.
13. Suspension and Termination
Either party may terminate an engagement in accordance with the applicable service agreement.
We may suspend services where necessary because of a material breach, unlawful activity, security risk, or failure to provide essential access or information, subject to applicable contractual requirements.
On termination, each party must address outstanding fees, confidential information, account access, deliverables, and data return or deletion in accordance with the applicable agreement and law.
14. Changes to These Terms
We may update these Terms from time to time. The revised version will be published on this page with an updated date.
Changes to an existing client engagement will be governed by its applicable written agreement.
15. Governing Law and Disputes
These Terms are governed by the laws of the United States, subject to any mandatory legal protections that apply.
For questions about these Terms, contact:
Legal entity: East Star Commerce
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