1. Introduction
East Star Commerce (“East Star,” “we,” “our,” or “us”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, store, and share information when you visit our website, contact us, request a systems audit, or use our services.
Business name: East Star Commerce
Registered address: (add)
Privacy contact: (add)
2. Information We Collect
Depending on how you interact with us, we may collect:
Contact information: Your name, business email address, telephone number, company name, and information you provide when contacting us or booking a call.
Website information: IP address, browser type, device information, pages visited, and information collected through cookies or similar technologies, where applicable.
Business and account information: Information you or your organisation provide when requesting an audit or engaging our services.
Amazon business data: Where authorised, relevant account, sales, advertising, inventory, product, pricing, fee, and performance data needed to provide our services.
We collect only the information reasonably necessary for the relevant purpose, subject to applicable law and the terms of our engagement.
3. How We Use Information
We may use information to:
- Respond to enquiries and arrange consultations.
- Assess Amazon business operations and prepare systems audits.
- Analyse inventory, advertising, listings, pricing, costs, and profitability.
- Build and maintain agreed reports, dashboards, workflows, and automations.
- Deliver, support, and improve our services.
- Maintain security, prevent misuse, and troubleshoot technical issues.
- Meet applicable legal obligations and protect our legitimate business interests.
- Send relevant business communications where permitted by law.
We do not use client account data for unrelated purposes without an appropriate legal basis or authorisation.
4. Amazon Account Access
Where required for an engagement, East Star may receive authorised access to relevant Amazon Seller Central information or other connected systems.
During the systems audit, our stated process uses read-only access. Access required for any subsequent implementation or ongoing management must be agreed separately and limited to the permissions necessary for the relevant work.
Clients are responsible for authorising access and ensuring they have the right to provide the relevant information. We handle authorised account data in accordance with the applicable engagement terms and any Data Processing Agreement.
5. Cookies and Analytics
Our website may use essential cookies and, where implemented, analytics or other technologies to understand website usage and improve functionality.
Where required, we will obtain consent before using non-essential cookies. You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.
The specific cookies, analytics providers, and consent mechanisms used on the website should be identified in the applicable cookie notice.
6. How We Share Information
We may share relevant information with:
- Service providers supporting our website, communications, hosting, analytics, security, or business operations.
- Technology providers and integrations needed to deliver agreed services.
- Professional advisers, auditors, or insurers where appropriate.
- Regulators, courts, or other authorities where required by law.
We limit disclosures to what is reasonably necessary and apply appropriate contractual or other safeguards where required.
We do not sell personal information as a business practice.
7. Data Security and Retention
We use appropriate technical and organisational measures designed to protect information against unauthorised access, loss, alteration, or disclosure.
No method of electronic transmission or storage can be guaranteed to be completely secure.
We retain information for as long as reasonably necessary for the purposes described in this Policy, including service delivery, recordkeeping, dispute resolution, and legal compliance. Retention periods depend on the type of information and the applicable circumstances.
When information is no longer required, we will delete it or securely dispose of it, subject to applicable legal obligations and legitimate retention requirements.
8. International Data Transfers
Information may be processed or stored in countries other than the country in which you are located.
Where applicable law requires safeguards for international transfers, we will implement the required measures.
9. Your Privacy Rights
Depending on your location and applicable law, you may have rights to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion or restriction of processing.
- Object to certain processing activities.
- Withdraw consent where processing relies on consent.
- Request a copy of certain information in a portable format.
- Lodge a complaint with a relevant data protection authority.
To exercise an applicable right, contact us at (add email address). We may need to verify your identity before responding.
10. Third-Party Websites and Services
Our website or services may link to third-party websites, platforms, or integrations, including Amazon. Those third parties operate under their own privacy policies and terms.
East Star is not responsible for the privacy practices of independent third parties. Review their policies before providing information directly to them.
11. Children's Privacy
Our website and services are intended for business users, not children. We do not knowingly collect children's personal information where prohibited by applicable law.
12. Changes to This Policy
We may update this Policy to reflect changes in our services, data practices, or legal requirements. The revised version will be published on this page with an updated revision date.
13. Contact Us
For questions or requests relating to this Privacy Policy, contact:
Legal entity: East Star Commerce
Address: (add)
Email: (add)